Legal & Privacy

Everything you need to know about our rules, terms, and your data.

Welcome to Promptly Mom. These Website Terms of Service (“Terms”) are a binding legal agreement between you and Promptly Mom, LLC, an Arizona limited liability company (“Promptly Mom,” “we,” “us,” or “our”). They govern your access to and use of our website at promptlymom.com, including any subdomains, web applications, educational content, downloads, and prompt libraries (together, the “Site”).

By browsing, accessing, or using the Site, or by creating an account or making a purchase through it, you agree to be bound by these Terms. If you do not agree, do not use the Site.

Section 1 — Other Agreements That Form Part of These Terms

These Terms govern the Site. Other documents apply alongside them and are incorporated by reference:

If there is a direct conflict between these Terms and the EULA, the EULA controls for your use of the mobile applications, and these Terms control for your use of the Site.

Section 2 — Eligibility

The Site is offered and available only to individuals who are at least 18 years old and residents of the United States. By using the Site, you represent and warrant that you meet these requirements. If you do not, you must not access or use the Site.

Section 3 — Accounts and Security

You may need to create an account to access certain features. You agree to provide accurate, current and complete information, and to keep it updated. You are responsible for safeguarding your login credentials and for all activity under your account. Notify us immediately at admin@promptlymom.com if you suspect unauthorised access. We may suspend or terminate your account if we suspect fraudulent, abusive, or unlawful activity.

Section 4 — Limited Licence to Use the Site

We grant you a personal, non-exclusive, non-transferable, revocable licence to access and use the Site for your own personal, non-commercial purposes, subject to these Terms. You may not:

• Copy, modify, create derivative works of, distribute, publicly display or republish any content without our prior written consent;
• Use any robot, spider, scraper or automated means to access the Site for any purpose;
• Collect or use listings, descriptions or prices for the benefit of another merchant;
• Circumvent, disable or interfere with any security feature, rate limit or access control;
• Use the Site in any manner that could damage, overburden or impair it, or interfere with any other party’s use of it; or
• Use the Site or its content to train, fine-tune or evaluate any machine learning or artificial intelligence model.

Section 5 — Acceptable Use

You agree not to use the Site to violate any law; impersonate any person or entity; transmit defamatory, obscene, harassing, hateful or otherwise objectionable material; transmit spam or unsolicited promotional material; transmit malware; attempt unauthorized access to any account or system; or engage in conduct that restricts another user’s enjoyment of the Site.

For community behavioural standards governing Mom Circles, interactive discussions, and member spaces, please refer to our standalone Community Code of Conduct, which is incorporated into these Terms.

Section 6 — Content

6.1 Our Content. The Site and all content on it — including the Promptly Mom name, logo, design, text, graphics, software, prompt libraries and AI-generated outputs we make available — are the property of Promptly Mom, LLC or its licensors and are protected by intellectual property laws. Nothing in these Terms transfers any intellectual property right to you.

6.2 Your Content. You retain ownership of content you submit through the Site. By submitting it, you grant us a non-exclusive, worldwide, royalty-free, sublicensable, perpetual licence to use, store, display, reproduce and distribute that content solely in connection with operating and improving the Services. You represent that you own or have all necessary rights to the content you submit and that it does not infringe any third party’s rights.

We may, but are not obliged to, monitor, review, edit, remove or refuse any content at our discretion. Content you post to community spaces is visible to other users; if you close your account, community posts remain with your name removed, as described in the Privacy Policy.

6.3 Copyright Complaints. If you believe content on the Site infringes your copyright, send a notice to admin@promptlymom.com with the subject line “DMCA Notice,” including a description of the work, the location of the material, your contact details, a statement of good faith belief, and a statement under penalty of perjury that the information is accurate and that you are authorized to act for the copyright owner.

Section 7 — Purchases Made Through the Site

The Site sells digital products, including downloadable materials and educational content. Purchases made in the App are processed by Apple or Google and are governed by the EULA and by that store’s terms and refund policy — this section does not apply to them.

7.1 Who You Are Buying From, and Where We Sell. Purchases through the Site are sold by Promptly Mom, LLC, an Arizona limited liability company, whose contact details are in Section 17. We sell to United States billing addresses only. Checkout will decline an order placed with a billing address outside the United States. We do not ship or supply physical goods.

7.2 Prices, Taxes and Payment:

• All prices are stated in United States dollars.
• Prices are stated exclusive of sales tax. Applicable state and local sales tax is calculated and added at checkout based on your billing address. Digital goods are taxable in a number of states.
• Payment is taken at the time you place your order. By submitting an order you authorise us, or our payment processor, to charge the payment method you provide.
• We may correct pricing errors at any time before your order is accepted. If a product was listed at an incorrect price, we will cancel the order and refund you in full rather than charge the corrected price without your agreement.

7.3 What You Are Buying. Digital products are licensed, not sold. When you buy one you receive a limited, non-exclusive, non-transferable licence to use it for your own personal, non-commercial purposes. You may print it, save it and use it in your own household. You may not resell it, transfer it, share it publicly, repackage or bundle it, redistribute it in whole or in part, or use it or its contents to create a competing product. This restriction applies to educational content in the same way it applies to downloads.

7.4 Delivery, and Your Agreement to Immediate Access. Digital products are delivered immediately after payment, by download link or by access being granted in your account. By completing your purchase you request immediate delivery and access. Access remains available in your account for as long as you maintain an account and we continue to offer the Site, so that you can download your purchase again if you lose the file. We recommend keeping your own copy.

7.5 Refunds. Because digital products are delivered immediately and cannot be returned, all sales are final once the product has been downloaded or accessed, except as set out below or as required by applicable law. We will refund you if: (a) The product is faulty, corrupt, or materially not as described; (b) You were charged more than once for the same product, or charged in error; or (c) You have purchased but not yet downloaded or accessed the product, and you ask us within 14 days. To request a refund, email admin@promptlymom.com within 30 days of the charge with your order details. We will review your request and respond within 10 business days. Nothing in this section limits any right you have under applicable state consumer protection law.

7.6 Educational Content. Courses, guides and other educational material sold through the Site are provided for general informational purposes. They are not professional medical, nutritional, mental health, legal, financial or parenting advice, they are not a substitute for consulting a qualified professional, and we make no promise about any particular result you will achieve. Any testimonial or review reflects that individual’s experience and is not a representation of typical results.

7.7 Subscriptions Purchased Through the Site. If you purchase a recurring subscription through the Site, it renews automatically at the end of each billing period unless you cancel before the renewal date. You may cancel at any time in your account settings, and cancellation takes effect at the end of the current period. We will give you at least 30 days’ notice by email before any price change, and you may cancel before it takes effect.

Section 8 — AI Features

The Site may make AI-generated content available to you. AI-generated content is produced by large language models operated by third-party providers and is provided for informational, organizational and creative assistance purposes only. It is not a substitute for professional medical, nutritional, mental health, legal, financial or parenting advice, and we do not warrant its accuracy, completeness or fitness for any purpose. You are solely responsible for any decision you make based on it. The Privacy Policy describes what information is sent to AI providers and what they may do with it.

Section 9 — Privacy and Cookies

Our collection and use of personal information through the Site is governed by our Privacy Policy, and our use of cookies and tracking technologies is governed by our Cookie Policy. Both are incorporated into these Terms.

Section 10 — Third-Party Links and Services

The Site may link to third-party websites or services that we do not own or control. We are not responsible for the content, privacy practices or terms of any third party. Your use of third-party websites and services is at your own risk.

Section 11 — Termination and Suspension

We may suspend or terminate your access to the Site at any time, with or without notice, if we reasonably believe you have violated these Terms or for operational, legal or security reasons. You may close your account at any time via your account settings. Upon termination, your licence to use the Site ends immediately.

Section 12 — Disclaimers

THE SITE AND ALL CONTENT, PRODUCTS AND SERVICES OFFERED THROUGH IT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

Section 13 — Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL PROMPTLY MOM, LLC, ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SITE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SITE IS LIMITED TO THE GREATER OF: (A) THE AMOUNT YOU PAID TO US THROUGH THE SITE IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) $50. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

Section 14 — Indemnification

You agree to defend, indemnify and hold harmless Promptly Mom, LLC and its members, managers, officers, employees and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs and expenses (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms, your content, or your use of the Site other than as authorised in these Terms.

Section 15 — Governing Law and Dispute Resolution

15.1 Governing Law. These Terms and any dispute arising out of or related to them are governed by the laws of the State of Arizona, without giving effect to any choice-of-law principles, and the Federal Arbitration Act.

15.2 Informal Resolution. Before filing a formal claim, you and Promptly Mom agree to attempt in good faith to resolve the dispute informally. Send written notice of the dispute, including the facts and relief requested, to admin@promptlymom.com. We will have 30 days from receipt to attempt to resolve it.

15.3 Binding Arbitration. If the dispute is not resolved informally within 30 days, it will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. The arbitrator has the exclusive authority to resolve any dispute relating to the interpretation, applicability or enforceability of this arbitration provision.

15.4 Class-Action Waiver. YOU AND PROMPTLY MOM AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate claims or preside over any form of representative or class proceeding.

15.5 Opt-Out. You may opt out of this arbitration agreement and class-action waiver by sending written notice within 30 days of first agreeing to these Terms to admin@promptlymom.com with the subject line “Arbitration Opt-Out,” stating your name and intent to opt out. If you opt out, disputes will be resolved in the state or federal courts located in Maricopa County, Arizona, and both parties consent to personal jurisdiction there.

15.6 Exceptions. Nothing in this section prevents either party from bringing an individual action in small-claims court, or from seeking injunctive relief in a court of competent jurisdiction to prevent infringement of intellectual property rights.

Section 16 — Changes to These Terms

We may revise these Terms from time to time. The “Last Updated” date at the top indicates when the latest version took effect. If we make material changes, we will notify you by email or by a prominent notice on the Site before the changes take effect. Your continued use of the Site after the effective date of the revised Terms constitutes your acceptance. If you do not agree to the revisions, you must stop using the Site.

Section 17 — General Terms

These Terms, together with the documents incorporated by reference, constitute the entire agreement between you and Promptly Mom regarding the Site. If any provision is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the other provisions will remain in full force. Our failure to enforce any right or provision is not a waiver of that right. You may not assign these Terms without our prior written consent; we may assign them freely. Headings are for reference only.